Cancellation Policy

1. Standard Room Reservations

Our cancellation policy for standard room reservations is designed to be fair and flexible, while also allowing us to manage our inventory effectively.

1.1 Cancellation Timeline and Fees

1.2 Modification of Reservations

Modifications to existing reservations are subject to availability and may result in rate changes if the modification involves a change in dates, room type, or length of stay. Modifications should be made in accordance with the cancellation timeline to avoid fees.

2. Special Packages and Promotions

Special packages, promotional rates, and discounted offers may have different cancellation policies than our standard reservations. These specific terms will be clearly communicated during the booking process.

2.1 Non-Refundable Rates

Some promotional rates may be offered at a discount in exchange for being non-refundable. These reservations cannot be cancelled or modified without forfeiting the full payment.

2.2 Holiday and Special Event Periods

Reservations made during holiday periods, special events, or peak seasons may be subject to extended cancellation periods and higher cancellation fees. These will be clearly stated at the time of booking.

3. Group Reservations

Group reservations (defined as 10 or more rooms) are subject to specific terms and conditions outlined in the group contract.

3.1 Deposit Requirements

Group reservations typically require a non-refundable deposit at the time of booking to secure the room block.

3.2 Cancellation Timeline

3.3 Room Release

Individual rooms within a group block that are not confirmed by the specified cut-off date will be released back into general inventory without penalty.

4. Events and Functions

Cancellation policies for events, meetings, and functions held at Arventural Casino Hotel are outlined in the event contract and may vary based on the size, duration, and nature of the event.

4.1 Deposit Requirements

Events typically require a non-refundable deposit to secure the event space and date.

4.2 Cancellation Timeline

5. Special Circumstances

We understand that unforeseen circumstances may arise that necessitate the cancellation of a reservation. In certain situations, we may consider waiving or reducing cancellation fees.

5.1 Medical Emergencies

In the case of a documented medical emergency, we may waive cancellation fees at our discretion. Proper documentation from a medical professional may be required.

5.2 Bereavement

In the event of a death in the immediate family, we may waive cancellation fees at our discretion. Documentation may be requested.

5.3 Force Majeure

Cancellation fees may be waived in the event of force majeure circumstances, including but not limited to:

• Natural disasters
• Government travel restrictions
• Severe weather conditions that prevent travel
• Other unforeseen events beyond the control of either party

6. No-Show Policy

If you fail to check in on your scheduled arrival date without prior notice, your reservation will be considered a "no-show." No-show reservations will be charged the full amount of the reservation.

For reservations of multiple nights, we reserve the right to cancel the remaining nights of the reservation after the first night's no-show and make the room available for other guests.

7. Refund Process

When a refund is due according to our cancellation policy, the following process applies:

• Refunds will be processed to the original form of payment used for the reservation.
• Credit card refunds typically take 5-10 business days to appear on your statement, depending on your financial institution.
• For payments made by other methods, refunds may take longer to process.
• All refunds will be made in the same currency as the original payment.

8. Contact Us

If you need to cancel or modify a reservation, or if you have questions about our cancellation policy, please contact our reservations team:

Arventural Casino Hotel Reservations
Email: [email protected]
Phone: +1 (123) 456-7890

For cancellations, please provide your reservation confirmation number and the name under which the reservation was made.